Feel free to read the answers to frequently asked questions. Before you call or write to us, maybe here’s the answer to your question.

Regards, Customer Support.

  • Rules of the SLOPE Ski School (expand)

    1. During the course, Customers at the “Stok” Ski School may use the lifts without waiting in line.
    2. Class prices do not include fees for the use of lifts by Customers. Before starting the classes, tickets should be bought at the register at the Ski Center or in the school office. Specially for our customers, we have cards tailored to the duration of the course. In addition to the generally available tickets, the office of the ski school sells 1-hour, 4-day and 5-day cards, tailored to the needs of the children participating in the courses “Holidays with Slopie” and “Super Sloper”.
    3. “Stok” Ski School does not provide insurance in the event of an accident. Clients are recommended to purchase their own insurance.
    4. Information about the availability of instructors, booking and paying for lessons can only be acquired in the school offices. To make a booking, contact us by phone or via email. Customer Support will send you an application form that you are to fill in, and then you will receive a booking confirmation.
    5. One lesson ls 55 minutes (2h = 110 minutes, 3h = 165 minutes).
    6. 10-hr and 20-hr packages can be used in any manner throughout the winter season. When purchasing a package that includes prices in high and low season, a mixed price will be calculated.
    7. Payment for lessons booked via the booking system, but not paid for should be settled no later than 30 minutes before starting the lesson; otherwise, the system will automatically cancel your booking.
    8. Refunds for the lessons already paid for, or changes to the date of a lesson, are possible 30 minutes before the scheduled start of training at the latest.
    9. Customers of the “Stok” Ski School meet with the instructor in a specially designated area, located across the entrance to the “Stok” Ski School.
    10. Prior to the lesson, the Customer is obliged to provide the Instructor with detailed and accurate information on their skiing skills, as well as health, physical fitness, and any problems that may affect the customer’s training. Providing this information is to ensure the safety of the customer and the highest quality of services provided by the “Stok” Ski School.
    11. The customer is obliged to report to the Instructor any disturbing symptoms during the class, in particular: dizziness, pain, suffered bruises. In such cases, further student participation in the class is based on the Instructor’s decision.
    12. The instructor may refuse to conduct lessons when the client is under the influence of alcohol (or other drugs).
    13. Customers who wish for lessons to be conducted in the snowpark are requested to sign an appropriate statement in the Ski School office.
    14. The instructor may refuse to conduct training in the absence of appropriate equipment: a helmet (we remind you that children under the age of 16 are statutorily obliged to use helmets.), skiing or snowboard gear, lift pass. In such cases, “Stok” Ski School is not responsible for preventing participation in class activities.
    15. The “Stok” Ski School does not provide the equipment (skis, boots, snowboards, helmets, etc.) nor is it responsible for the condition of sports equipment used by customers, with subject to point. 16.
    16. The instructor is obliged to check if the customer’s equipment is not faulty. In the case of defect of equipment, refer to point no. 14. The instructor has no right to interfere with the position of the force needed to release the ski bindings. In the case of poorly aligned bindings, poorly selected skis or other equipment, the instructor will indicate to the nearest service or ski rental, where it will be possible to adjust or replace the equipment.
    17. Minors may only attend classes with the knowledge and consent of their parents or legal guardian. The commencement of training with a child under 14 years requires the guardian to sign a declaration.
    18. During the course, instructors are authorized to issue customers – including minors – binding instructions, as well as use orders and prohibitions required to ensure the proper conduct of lessons and the safety of both customers and other persons present on the slope. The instructor may refuse to continue the lesson in case of the customer’s continued non-compliance with the recommendations given.
    19. The “Stok” Ski School reserves the right to cancel the course if the number of participants in the group are less than 3.
    20. Criteria for allocation to the “Holidays with Slopie” groups:
      • orange level accepts children who are 5 years of age and all children who are beginners
      • brown level accepts children who are at least 6 years of age and are able to turn and to stop, or those children who have the orange level passed in their progress book
      • silver level accepts children who already ski on blue runs and do not have problems with the useage of ski lifts, or those who have the brown level passed in their progress book. Allocation to the group is decided by staff of the “Stok” Ski School
      • Criteria for the allocation to the “Super Sloper” groups:
    21. “The Rookie” level accepts children, who are 9 years of age and do not know how to ride a snowboard;
      • “The Private” level accepts children who know how to perform skidded turns or those who have “ The Rookie” level passed in their progress book
      • “The Badass” level admits children who ride blue runs and have no trouble using ski lifts, or those who have “ The Private” level passed in their progress book. Allocation to the group is decided by staff of the “Stok” Ski School
    22. Participants will be assigned to the group on the basis of their skill level stated. The school reserves the right to transfer the customer to another group if it appears that the customer’s skills do not correspond to the level of the group to which he / she was assigned at the beginning of the course.
    23. “Stok” Ski School declares that during the course instructors will take due diligence in learning to ski or snowboard and provide knowledge about the correct behavior of the customer on the slope.
    24. Purchasing lessons constitutes acceptance of these Rules. “Stok” Ski School reserves the right to make changes in the content of these regulations during the ski season.

    These regulations come into force on 01.08.2017.

HOW TO PREPARE FOR THE SLOPE

* Persons under 16 years of age are required to wear a helmet while skiing.
A lesson with an instructor requires skiing or snowboard equipment, a ski pass for the lift (the instructors lift fee are covered by the ski school), and warm clothing.

FREQUENTLY ASKED QUESTIONS:

  • From what age can one start lessons at the SLOPE School?

    In our school children can start skiing lessons at age 3 and snowboarding lessons at age 6.

  • How to make a booking?

    To make a booking, contact us by phone or via email. Customer Support will send you an application form that you are to fill in, and then you will receive a booking confirmation.

  • How to pay for a lesson?

    The fee for the lesson must be paid in cash no later than 30 minutes before the lesson starts.

  • Can I rent skiing/snowboard equipment at the School?

    We do not rent skiing or snowboard equipment. Right next to the School Office there is a sports equipment rental Waluś, with a full range needed to ride. We also recommend our customers to visit the following rentals: Limba, U Gąsienicy, Zyg Zak.

  • Can I buy a ski pass at the school?

    Lesson prices do not include fees for the customers using the lifts. Before starting the classes, tickets should be bought at the register at the Ski Center or in the School office.
    Specially for our customers, we have cards tailored to the duration of the course. In addition to the generally available tickets, the office of the ski school sells 1-hour and 5-day cards, tailored to the needs of the children participating in the courses “Holidays with Slopie” and “Super Sloper”.

  • Where is the meeting place with the instructor?

    The meeting place is specially marked and is located across from the entrance to the SLOPE Ski School.

HOLIDAYS WITH SLOPIE – SKIING LESSONS AND CHILDREN ANIMATION:

  • Children in what age range may attend the Holidays with Slopie?

    We recommend group courses for children aged 5-12 years.

  • What to do to enroll a child in a group?

    To make a booking, contact us by phone or via email. Customer Support will send you an application form that you are to fill in, and then you will receive a booking confirmation.

  • What information do we need to provide to enroll the child for the course:

    • the child’s name and surname,
    • the child’s age,
    • the child’s skill level (more info),
    • dates and versions of the classes for which you wish to enroll your child (more info),
    • phone number to a parent or guardian.
  • How to prepare a child for classes?

    Before the classes start, the fee should be paid and the application form signed. Prepare the ski pass for the child, dress them appropriately and make sure they had visited the toilet. After class, please remember to pick up the child at the appointed time. Children who take part in animations will need extra shoes.

  • What ski pass should I buy for the duration of the course?

    Before starting the classes, tickets should be bought at the register at the Ski Center or in the School office. Specially for our customers, we have cards tailored to the duration of the course. In addition to the generally available tickets, the office of the School sells 1-hour and 5-day cards, tailored to the needs of the children participating in the “Holidays with Slopie”.

  • Where do we meet with an instructor?

    The meeting place is specially marked and is located across from the entrance to the SLOPE Ski School at the foot of Bania.

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SUPER SLOPER – GROUP SNOWBOARD COURSES FOR CHILDREN AND YOUTH:

  • Children in what age range may attend the Super Sloper?

    We recommend group courses for children aged 8-12 years.

  • What to do to enroll a child in a group?

    To make a booking, contact us by phone or via email. Customer Support will send you an application form that you are to fill in, and then you will receive a booking confirmation.

  • What information do we need to provide to enroll the child for the course:

    • the child’s name and surname,
    • the child’s age,
    • the child’s skill level (more info),
    • dates and versions of the classes for which you wish to enroll your child (more info),
    • phone number to a parent or guardian.
  • How to prepare a child for classes?

    Before the classes start, the fee should be paid and the application form signed. Prepare the ski pass for the child, dress them appropriately and make sure they had visited the toilet. After class, please remember to pick up the child at the appointed time. Children who take part in animations will need extra shoes.

  • What ski pass should I buy for the duration of the course?

    Before starting the classes, tickets should be bought at the register at the Ski Center or in the School office. Specially for our customers, we have cards tailored to the duration of the course. In addition to the generally available tickets, the office of the School sells 1-hour and 5-day cards, tailored to the needs of the children participating in the “Super Sloper”.

  • Where do we meet with an instructor?

    The meeting place is specially marked and is located across from the entrance to the SLOPE Ski School at the foot of Bania.

SITN STAFF COURSES

  • What should I do to participate in the Central Instructor Course?

    Those applying for the Central Instructor Course should login at www.sitn.pl and fill in the application form for their chosen CIC course. A submitted application will be reviewed by the SITN Office within a week. The person concerned should keep track of their application on the website (after logging in) and check its status. Regardless of the online application, you should send the required documents to the CIC electronically (except for the photo, which must be submitted by mail or in person), by mail or in person. The documents referred to are:

    Dokumenty, o których mowa to:

    • a copy of your school diploma or university diploma,
    • certificate of completion of the general part of the Sport Instructor course,
    • personally signed statement on your state of health, with the following content: “As a participant hereby I declare that, based on medical examination, there are no medical contraindications that may impede or prevent my participation in the Central Instructor Course
    • utrudnić lub uniemożliwić mój udział w Centralnym Kursie Instruktorskim”
    • your photo in paper version,
    • up-to-date contributions and a received PI card
    • tuition fee in accordance with the rates of the SITN-PZN.
  • How to sign up for a CIC makeup exam?

    Those who have not passed a Central Instructor Course and want to take part in the makeup should send their application to the SITN Office no later than one week before the CIC starts. The exam fee is PLN 100. The SITN Office will check for available exams, inform the person concerned of the date of the exam and send all the information to the course manager. Prior to the exam, the contributions should be settled up to date.

  • How to sign up for an event / course organized by SITN?

    Those applying for: theoretical course, unification, specialized courses, cross-country courses and central instructor courses should log on to our website.
    Step 1: Go to www.sitn.pl Step
    2: Enter the Login tab Step
    3: Enter your login and password Step
    4: Enter the calendar and choose the event you are interested in Step
    5: Select “apply” and fill out the form. The completed form will go to the SITN Office and will await modification.

    The person concerned should keep track the status of their application on the website (after logging in). The SITN Office will communicate the status of the application or any shortcomings to be amended.

  • What is the SITN contribution?

    All SITN members are reminded that the annual contribution is PLN 90, whereupon – for people below 20 years of age it is PLN 60, and for senior citizens it is PLN 45. Contributions should be paid continuously. Amounts of the remaining fees are in the SITN-PZN price list.

  • I would like to become a PZN instructor; I’m 18 years – what do I do?

    The way to get a degree of a PZN instructor is described in detail later herein. Short version below:
    STEP 1: For participation in the regional Competitions, see list further herein. Passing grade below 8 points (see STEP 2). Passing with at least 8 points allows participation in the Assistant Instructor course (see STEP 3) without approaching a qualification course.
    STEP 2: Participation in the qualification course.
    STEP 3: Participation in the Assistant Instructor course.
    STEP 4: Passing Regional Exam.
    STEP 5: Purchase of Assistant Instructor card at the SITN Office.
    STEP 6: Participation in the general course (theoretical)
    STEP 7: Participation in the Central Instructor Course – 2 parts.

  • I am a Physical Recreation Instructor; what do I do to become a PZN Instructor?

    People with a Recreation Instructor or Sports Instructor degree should take part in the Regional Exam. Passing it with positive credit allows purchasing an Assistant Instructor card at the SITN Office and signing up for the Central Instructor Course.

  • I would like to recertify as an instructor?

    Those who have completed the PZN Instructor course and are not in the SITN database may reactivate their status by sending a copy or scan of their card with its number to the SITN Office. On this basis, the SITN Office will be able to make an entry to the SITN Database; however, to get a new ID card, you must take part in a unification and pay the appropriate fees (payment of three years’ outstanding contributions, the cost of issuing a new card, the cost of unification). Those who have done the PZN instructor course, and do not have any document (ID) confirming this fact, should send all the information to the SITN Office, as necessary to find the course in the SITN archives (year of completion, organizer, location, staff and manager of the course). In case of a positive response from the SITN Office, the procedure such as above applies.

  • I have completed the PI and ER courses and would like to receive my Assistant Instructor card?

    The SITN-PZN Office sends to participants a letter in electronic or paper form, which contains all the information on the receipt of their PI card. The card may be picked up in advance (after completing ER) upon paying to the SITN-PZN account a contribution (PLN 60 or PLN 90) and the PI card fee (PLN 100) and sending one picture in electronic or paper version.

  • I am a Physical Recreation / Sports Instructor and have passed the Regional Exam and would like to receive the PI card

    Those interested should contact the SITN-PZN Office to provide their accurate address data and send a copy / scan of their Sports Instructor / IRR card. In addition, you must pay the contribution (PLN 90) and the card fee (PLN 100) and send your photo in electronic or paper form.

  • What is the bank account number of the SITN-PZN Association?

    The bank account number and all the data of the Association can be found on the first pages herein and on http://www.sitn.pl/sitn/kontakt/

INSTRUCTION VIDEOS

WE GUARANTEE:

  • proven and effective training system

  • diversified program of activities tailored to your needs

  • quick progress

  • the use of lifts without waiting in line

  • effective use of lesson time

  • instructors with a wide range of skills

  • customer satisfaction

WE HAVE:

  • liability insurance in the event of trauma or injury

  • registered business

  • many years of experience in training

WATCH OUT FOR INSTRUCTORS YOU MEET RANDOMLY!!!

DO NOT RISK:

  • your health and safety

  • entrusting your child in the hands of a stranger

  • trauma or injuries

  • losing time and money

A RANDOMLY ENCOUNTERED INSTRUCTOR WILL NOT GUARANTEE:

  • the possibility to assert your rights in conflict situations, especially in case of injury

  • appropriate qualifications

  • effective training