The easiest way is to email us. We will help you choose lessons and check available dates. You can also visit our office, or call for urgent enquiries. Once the details are agreed, we will send you a payment link. Payment confirms the booking in line with the rules for your chosen product and our Terms and Conditions.
General
How can I book a session?
Which payment methods do you accept?
Online payment link, BLIK, card, cash at the office. Guests of Hotel Bania can use hotel credit.
Do you sell lift passes?
Yes – at the office you can buy lift passes tailored to your lesson/course length (more convenient and usually better value than a full-day pass). We also sell all publicly available types of lift pass.
Will I skip the lift queues during lessons?
Yes – all our clients have priority lift access during sessions: more skiing, less queuing.
How long is a lesson?
A lesson hour is 55 minutes; for teenagers and adults we usually recommend blocks of around 2 hours (2×55 min) – they work best. For younger children, 1×55 min often works better. We'll agree the duration together at booking or on site.
Do you run lessons in foreign languages?
Yes. We run sessions in English, German, Slovak, Ukrainian and Russian (other languages on request). We shall confirm availability of specific languages when booking.
Do I need my own kit, or can I hire it on site?
You don't need your own kit – we work with the best hire shops in Białka Tatrzańska, right next to the school. The instructor may suggest adjustments, but the final choice is down to the hire shop or yourself.
Where do I meet the instructor?
At our marked meeting points located at the bottom lift stations. We'll give you the exact meeting point in the booking confirmation; you can also find locations in the Contact section.
What kit for the first lesson (ski/snowboard)?
You'll hire kit right next to our school – we work with the best hire shops in Białka Tatrzańska. If the fit isn't quite right, the instructor will suggest a fix; the final choice is down to the hire shop or yourself.
- Skis: properly fitted boots (heel secure), poles only when you're ready.
- Snowboard: bindings set to your preferred stance (regular/goofy), boots comfortable and supportive.
- Helmet: mandatory for children; strongly recommended for adults too.
What should I bring to a session?
Layered clothing, gloves, helmet, goggles, ski socks, sun cream, water. If you're hiring kit – arrive a few minutes early.
What if I'm late?
Ring the office. The lesson ends at the scheduled time (next clients waiting), but if diaries allow, we'll try to help.
Can I change the time or get a refund?
Yes – we have flexible terms:
- You can cancel a private lesson no later than 2 hours before it starts. For lessons starting at 10:00 am or earlier, the deadline is 6:00 pm the previous day. This also applies to Specialist 4–8 and each lesson in a package.
- Group courses: you can cancel the whole course by 6:00 pm on the day before it starts. You can cancel individual complete session blocks by 6:00 pm on the day before those sessions.
See our Terms and Conditions for refund rules, rescheduling and exceptions.
What about bad weather?
Lessons run as normal if the resort is open. If STOK cancels the lessons, you will receive a refund for the part not provided, or you can accept an alternative date agreed with us. Our Terms and Conditions explain how this is settled.
Are regular clients eligible for a discount?
Yes. The Loyalty Card gives PLN 25 off each hour of private lessons for 1–4 people and Specialist 4–8 lessons outside Happy Hours. Once at least 40 hours of private lessons booked by you have been completed in one season, simply complete and sign the application form, then collect your Card in person at the STOK office to join our regular customers. The Card cannot be combined with packages or Happy Hours and does not cover Winter Holidays with Stokuś, Super Stoker, the adult group course, personal accident insurance or extras.
Children
From what age can a child start learning?
Children as young as 4–5 years (depending on the child's readiness) can start skiing; snowboarding most often from 6–7 years old.
Private lessons or a group course — which should I choose?
- Group courses: learning with other children, shared motivation and good value. The COMFORT option of Ferie ze Stokusiem also includes organised activities.
- Private lessons: your child learns on their own or with family and friends, with teaching tailored to the participants' needs and pace. This can work well for a first lesson or focused progress. We'll be happy to help you choose.
Is my child insured?
In Ferie ze Stokusiem and Super Stoker, every child has UNIQA accident insurance (included). For individual lessons you can buy accident cover (UNIQA) at our office.
Can a parent watch the child's session?
Yes – from the side of the piste, so as not to distract the children.
Where do we meet and who collects the child?
We meet at the marked point by the bottom lift station (exact point in the confirmation). The instructor takes charge for the duration of the lesson and returns the child afterwards – handover only to an authorised person.
How do you keep in touch with the parent during lessons?
We provide the instructor/office number in the confirmation. If needed, we contact you immediately; after the lesson the instructor gives brief feedback (progress, recommendations).
How long should the first lesson be?
For younger children, 1×55 min often works better; for older children and teens, around 2 hours (2×55 min) usually gives the best results.
We agree duration together based on your child's age, fitness and focus.Kit and helmet – what's mandatory?
A helmet is mandatory. You'll hire kit right next to the school; if something isn't quite right, the instructor will suggest adjustments, but the final choice rests with the hire shop or yourself.
How to prepare a child for lessons?
Layered clothing, gloves, goggles/sunglasses, sun cream. Slippers are provided for the activities, so there is no need to bring a change of shoes.
Group courses for children
What does the first day of group sessions look like?
We start together: opening ceremony and a quick warm-up, then splitting into small groups by age and level. Children meet the instructors and learn the rules – then we head for the slopes
How many children are in a group and how many instructors oversee it?
Ferie ze Stokusiem: up to 8 children with 2 instructors; in advanced groups, 1 instructor for up to 6 children.
Super Stoker: up to 6 children with 2 instructors.
Are there any other activities and additional attractions?
Both versions include lessons and races. With COMFORT, children also take part in organised activities and receive a light meal, giving parents more time to enjoy the slopes or simply relax.
What does the end of the course look like?
We hold a grand finale, award prizes and certificates. Younger children have a friendly skills test (obstacle course, mini-slalom), older children – a race with podium ceremony.
Children with specific needs / disabilities – can we join?
Please contact us in advance. In many cases we'll arrange safe 1:1 sessions. If specialist centre support is needed, we'll be clear about this and recommend trusted instructors.
Beginners (adults)
I've never skied – where do I start?
Ideally with your first lesson with an instructor: one-to-one or in a beginners' group. We'll help you choose kit and a lift pass matched to your session time, explain safety rules and start from the basics.
Should I choose a private lesson or a group course?
It depends on how you prefer to learn. A private lesson can be tailored to your needs and pace, while a group course lets you learn with other adults. The course is available as a 2-hour session or 3 × 2 hours, at beginner or improvement level, and runs with a minimum of 2 people.
How long is a lesson for adults?
Usually around 2 hours (e.g. 2×55 min), which lets you feel clear progress. We'll set shorter or longer blocks to suit your needs.
Do I have to buy a full-day lift pass?
No. At the office you can buy lift passes tailored to your lesson/course length – a convenient, cost-effective way to start.
What should I bring to my first lesson?
Layered clothing, gloves, goggles/sunglasses, sun cream. You'll hire kit next to the school, and a helmet is strongly recommended.
I'm worried I won't manage – how does it work in practice?
No pressure at all. We start from the basics and go at your pace. The instructor looks after safety, comfort and those small victories that build confidence.
Snowboard
From what age can one start snowboarding?
Most often from 6–7 years old; adults – any age you fancy.
Do you run sessions in the snowpark / freestyle?
Yes – safely and step by step: first jumps, boxes, presses, switch, carving. Always with proper focus on technique and safety.
Do you organise themed workshops (carving/freestyle)?
Yes – regularly throughout the season. We announce sign-ups and dates mainly on social media (Instagram/Facebook) and in the news on our website.
Do you run group courses for snowboarders?
For children and teens we've prepared a winter snowboard adventure – Super Stoker. Participants discover snowboarding step by step, gain confidence and love every moment on the slopes.
Advanced
I want to improve my technique quickly – what do you suggest?
Tailored training: precise corrections, balance, rhythm and working on specific goals.
Can I train slalom and competitive skiing?
Yes – on available dates and when conditions allow. Priority lift access and tailored lift passes let you make the most of your time.
Do you run SITN pathway courses for future instructors?
Yes – we run official SITN courses. Future instructors train with us under top Lecturer-Instructors.
For companies
Do you have activities for companies and groups?
Events, team-building, training and races – from intimate gatherings to large events.
What can you take care of?
Pretty much everything: lift passes and priority access, piste reservations, timing, instructor/coach, kit at partner hire shops, catering and logistics, plus photo-video coverage.
Will you match the training level to participants?
Yes – we split groups by level and goals (from basics to technique refinement) so everyone gets real progress and the joy of riding together.
How do we start and set the details?
Get in touch with our office – we'll refine goals and budget, then prepare a bespoke proposal.
Location and partners
We train at Kotelnica Białczańska and Bania Ski – the best place to learn and progress, with fully integrated services (school office, partner hire shops, lift passes tailored to courses, priority lift access).